Secure Shopping
Our online ordering service is hosted on a secure-server, so you can be confident that when you send your details they will be held in a safe environment. Once your order has been processed the details are permanently removed from the website.

Privacy Policy
We are committed to protecting your privacy. We only use the information we collect about you to process your orders and keep you up to date of new products and special promotions. We do not sell trade or rent your personal information to others. We follow strict security procedures in the storage and disclosure of information that you have given us. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Delivery Promise
We endeavour to despatch orders, to the delivery address that you supply within 7 days following receipt of payment. Goods are despatched by 1st class post as standard, however postal upgrades available on request. If an item is temporarily unavailable for any reason or has a longer lead time, then you will be notified of the revised despatch date and given the opportunity to purchase an alternative item or cancel your order.

Pricing
The price you pay is the price shown in the checkout section of our website at the time you place your order. If an error in pricing occurs, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If you cancel and you have already paid for the goods, you will receive a full refund.

Returns
Due to the nature of our products we do not accept returns or exchanges. However in the unlikely event that you receive a faulty of damaged item please return with the original packaging within 14 days of purchase. A refund will only be issued after the returned item has been received and inspected. It is recommended that you use registered post or recorded delivery when returning goods Under these circumstances we will issue a full refund for the price you paid for the item including any postal charges. This does not affect your statutory rights.

Cancellation
All cancellations must be in writing and e-mailed to info@sensationslingerie.co.uk within 24 hours of placing your order.

Contacting Us
If you need to contact us, please email info@sensationslingerie.co.uk

Errors & Omissions
Sensations Lingerie cannot be held responsible for any errors or omissions contained within the website.